FAQ's

HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?

FAQ – We source our inventory from Varnacity, Bulgaria. All of our products are made to
order. Please allow 48-96 hours  for us to process and ship your order.  Please note that
there may be processing delays in   shipping during sales events and peak shopping days.
In case of any expected delays we will let you know about it.

HOW LONG WILL IT TAKE TO ARRIVE?

You will be notified in email once your order has been shipped. You may log onto your
account or email to track your package. Please also be aware that the postage time does
not include handling and prossesing prior shipment.
Once shipped, packages are delivered as follows:

1) Europe

– made to order in 2-4 business days + delivery within 4-7 business days
*Germany, Austria – 3-4 days

  2) USA & Canada

– made to order in 2-4 business days + delivery within 7-15 business days

  3) Worldwide

– made to order in 2-4 business days + delivery within 10-15 business days

HOW DO I TRACK MY ORDERS?

You can track your order —>here.
Handling and prosessing your order often takes 2 – 4 days but may take up to 5 days
on a busy week.

WHAT IS THE STATUS OF MY ORDER?

You can check the status of your order by logging in to your account under the “Track your order” Tab on the home page.
Once the order is placed, we will email you an order confirmation and Tracking Info.
Once the order is shipped, we will also email you a shipping notification with the
items SKU that has been sent. Please check the email box, also the spam.

HOW TO RETURN THE ITEM? 

Returns should be made within 28 days of the purchase date.
Unfortunately, we are unable to refund shipping costs at this time, excluding shipping
costs for the return of faulty or damaged items.
International orders should be returned to our partner, A1 Post, and should include a Return Merchandise Authorization (RMA) form.
Questions about the Return/Refund Policy should be sent to us at info@easystitch.net.

WHEN WILL I GET MY MONEY BACK?

Refunds will be processed within 14 working days of us receiving your return.
Your refund will be credited to your original payment method.
If you do not see the money due to you for a refund after 14 days have passed, please let us know and we will figure out what happened.